PSI Foundation is a physician-sponsored granting agency that provides over 4 million dollars of funding annually to physicians and student residents across Ontario.
The foundation recognized that communication with key audiences like grantees needed improvement and reached out explore solutions. After a number of discussions with PSI we understood that their website is a central hub for key information and decided that the most impactful improvement to their user experience would be restructuring and redesigning their website. At the time, their website had a very complex, confusing information structure and didn’t do a great job of helping future grantees understand exactly what they were eligible for, when to apply, or how to navigate previously funded research, etc.
We created a natural language form to help grantees quickly understand what they’re eligible to apply to. In those filtered results, we included an overview and description of the grant, links to it’s guidelines, their online application process, and links to examples of previously funded research. This website was also designed and developed to meet WCAG AA compliance.
This process started with examining the current information architecture and brand assets. Since it was so confusing, it was clear that the next step would be re-evaluating its structure to create something that was organized to make more sense. Reevaluating and adjusting the language was also part of this stage. A few of the most significant adjustments included making the grant eligibility requirements as simple and easy to understand as possible, and renaming and reorganizing the previously funded research into a searchable archive for grantees to use as a resource when applying.
Looking at the colour palette and logo, it was clear it was time for an update to reflect this simplified new direction. New brand visuals including an updated logo, colour palette, typefaces and image styles were developed to reflect a more reputable non-profit organization.
Specific adjustments to the logo include rounding out the “head” and the “arm”, simplifying the number of colours used, and balancing the typography.
Since the launch of this project in 2018, there has been an increase in grant applications, proving that better messaging combined with a significantly improved online experience can produce great results. PSI has also reported spending less time taking phone calls answering questions that are now easily found and answered on the website.